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Help & Knowledge Center

Frequently Asked Questions

Clear, practical answers regarding dilution ratios, floor surface compatibility, child safety, and ordering Family Choice products.

Product Selection

What is the difference between White Phenyl and Black Phenyl?

White Phenyl is formulated with emulsified pine oil, making it ideal for daily indoor living areas (bedrooms, living rooms, kitchens) with a pleasant herbal pine aroma. Black Phenyl is a stronger coal-tar/phenolic formulation designed for heavy-duty sanitation in washrooms, outdoor compounds, drains, and commercial areas where severe odor control and deep germ eradication are needed.

Product Selection

Which cleaner should I use for Italian marble and vitrified tiles?

For natural Italian marble and high-gloss vitrified tiles, Family Choice White Phenyl (diluted) or Family Choice Floor Cleaner is recommended. Both formulations are non-acidic and pH-balanced to clean thoroughly without etching or dulling the natural stone polish.

Product Selection

What is Family Choice Toilet Acid Cleaner 5L used for?

Family Choice Toilet Acid Cleaner 5L is an intensive ceramic descaling formulation engineered for heavy mineral buildup, yellow uric encrustation, and stubborn hard water scale. It is intended for tough bathroom restoration and institutional maintenance, and must be used with protective gloves and proper ventilation.

Dilution & Usage

How much Family Choice White Phenyl should I mix in water?

For everyday floor mopping, dilute 20ml to 30ml of Family Choice White Phenyl in approximately 4 to 5 litres of clean water (half a standard bucket). The solution will turn into a rich milky emulsion. Mop evenly and allow to air-dry. No water rinse is required.

Dilution & Usage

How should I apply Family Choice Blue Toilet Cleaner for best results?

Twist open the directional cap and squirt the thick blue gel around the rim of the toilet bowl. Allow the gel to cling to the ceramic curve for 15 to 20 minutes to break down hard water minerals and limescale, then brush gently with a toilet brush and flush.

Safety & Surfaces

Are Family Choice products safe for homes with toddlers and crawling babies?

Yes. When used at the recommended dilution ratios, our floor cleaners dry thoroughly without leaving sticky chemical films or toxic residues on the floor. Always allow freshly mopped floors to dry completely before letting children play on them.

Safety & Surfaces

Do Family Choice cleaning products cause headaches or choking fumes?

No. We deliberately formulate our indoor cleaning products with natural pine and citrus aromatics instead of harsh hydrochloric acid or suffocating industrial solvents, providing a clean living environment without irritating sensitive respiratory pathways.

Company & Location

Where is Family Choice located and manufactured?

Family Choice cleaning products are formulated and manufactured in Motihari, East Champaran, Bihar, India. Our production facility and local customer desk are located at 2nd Floor, New V Mart Mali, Meena Bazaar, Gandhi Chowk, Motihari - 845401.

Wholesale & Distribution

Does Family Choice supply commercial cleaning chemicals to Muzaffarpur and across Bihar?

Yes. Family Choice supplies commercial cleaning chemicals and bulk cleaning supplies to businesses, schools, hospitals, hotels, and retail merchants in Muzaffarpur, Bettiah, Sitamarhi, and across Bihar via local road transport and freight dispatch from our Motihari hub.

Wholesale & Distribution

What pack sizes are available for commercial establishments and wholesale buyers?

For institutional facilities and bulk commercial buyers, Family Choice provides heavy-duty 5 Litre commercial cans for White Phenyl, Black Phenyl, Floor Cleaner, and Toilet Acid Cleaner. Retail packs are also available in 500ml and 1 Litre bottles for daily household use.

Wholesale & Distribution

How can I order Family Choice cleaning products locally in Motihari?

Customers and retailers in Motihari can order directly via WhatsApp (+91 99118 22256) or phone helpline. We offer local counter pickup at Meena Bazaar, Gandhi Chowk, as well as local store supply throughout the Motihari municipal area.

Catalog Verification

Does Family Choice manufacture dishwash liquids or laundry detergents?

Currently, Family Choice specializes strictly in surface disinfection, floor hygiene, and sanitary descaling: White Phenyl (Pine Emulsion), Black Phenyl (Phenolic Disinfectant), Multi-Surface Floor Cleaners, and Toilet Cleaners (Blue Gel & Acid Descaler). We do not currently manufacture dishwash liquids or laundry detergents.

Looking for Step-by-Step Cleaning Guides?

Read our in-depth articles on household surface maintenance, dilution charts, and disinfectant comparisons.

White Phenyl Uses Guide White vs Black Phenyl Guide Browse Products
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